Frequently Asked Questions
Find answers to the most common questions regarding registration, digital certificates, and platform usage.
The following data must be prepared by prospective Xignature users:
- User's personal email address
- ID Card (KTP)
- Active mobile number that can be contacted
The Xignature registration process only takes less than 5 minutes.
A digital certificate is an electronic file that functions as a digital identity to ensure the security of communications and transactions in the digital world. This certificate is issued by a trusted party called a Certificate Authority (CA) and contains important information such as:
- Certificate owner's name (individual, organization, or website)
- Owner's public key
- Name of the issuing CA
- Certificate validity period
- Certificate serial number
- CA's digital signature
The following data is required to register a Company account at Xignature:
- Company name
- Company address
- Tax ID Number (NPWP)
- Business Identity Number (NIB)
- Person in Charge (PIC) Name
- PIC Mobile Number
- PIC Email
Common issues when taking a liveness photo are usually caused by a lack of lighting on the camera. To resolve this, please retake the selfie in a brighter and clearer environment.
You can also register through the Xignature application available on Play Store and App Store.
If the account activation email is not found in the inbox folder, Xigners can check the spam or junk folder. Here are the steps to activate a Xignature account:
- 1Check spam or junk folder in your email account.
- 2Search for a verification email from [email protected]
- 3Mark as "Not Spam".
- 4Return to the inbox folder.
- 5Search for the verification email that should now appear.
- 6Open the email and your Xignature account will be active.
You can resend the activation link by following these steps:
- 1Visit the activation registration link.
- 2Enter your registered email address.
- 3Fill in the captcha and click resend.
If you see the message "has no certificate", it means you need to create a digital certificate.
The digital certificate creation process costs approximately Rp11,000, excluding VAT. After that, take a selfie/liveness to issue the certificate.
The digital certificate creation process costs approximately Rp11,000, excluding VAT.