The following data must be prepared by prospective Xignature users:

• User's personal email address
• ID Card (KTP)
• Active mobile number that can be contacted

The Xignature registration process only takes less than 5 minutes.

A digital certificate is an electronic file that functions as a digital identity to ensure the security of communications and transactions in the digital world. This certificate is issued by a trusted party called a Certificate Authority (CA) and contains important information such as:

• Certificate owner's name (individual, organization, or website)
• Owner's public key
• Name of the issuing CA
• Certificate validity period
• Certificate serial number
• CA's digital signature

The following data is required to register a Company account at Xignature:

• Company name
• Company address
• Tax ID Number (NPWP)
• Business Identity Number (NIB)
• Person in Charge (PIC) Name
• PIC Mobile Number
• PIC Email

Common issues when taking a liveness photo are usually caused by a lack of lighting on the camera. To resolve this, please retake the selfie in a brighter and clearer environment.

If the account activation email is not found in the inbox folder, Xigners can check the spam or junk folder. Here are the steps to activate a Xignature account:

1. 1
   Check spam or junk folder in your email account.
2. 2
   Search for a verification email from [email protected]
3. 3
   Mark as "Not Spam".
4. 4
   Return to the inbox folder.
5. 5
   Search for the verification email that should now appear.
6. 6
   Open the email and your Xignature account will be active.

You can resend the activation link by following these steps:

1. 1
   Visit the activation registration link.
2. 2
   Enter your registered email address.
3. 3
   Fill in the captcha and click resend.

If you see the message "has no certificate", it means you need to create a digital certificate.